Privacy Policy

This Privacy Policy explains how Top Online Services Limited ("we", "us" or "our"), the operator of 7Gold Casino, collects, uses, stores and protects your personal data when you use our website and services. We are committed to protecting your privacy and handling your data in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Operator: Top Online Services Limited
Brand: 7Gold Casino
Licence: Curaçao (Antillephone N.V., 8048/JAZ)
Data Protection Officer email: [email protected]
General contact: [email protected] or live chat 24/7 on the Casino website.

2. What Data We Collect

Information You Provide Directly

When you register an Account, deposit funds, contact support or take part in promotions, we collect: full legal name, date of birth, residential address, email address, mobile number, account password (stored as an encrypted hash), KYC documents (photo ID, proof of address, payment-method confirmation), source-of-funds documentation where requested and any communication you send us.

Transaction and Activity Data

We log all financial activity on your Account including deposits, withdrawals, wagers, wins, losses, bonus history and game history. We also log session metadata: login timestamps, session duration, time spent per game and game outcomes.

Technical Data

We collect IP address, browser type and version, device type and operating system, screen resolution, language preferences, referring URL and pages visited. We also collect data from cookies and similar tracking technologies (see Section 7).

If we offer social login in the future and you choose to use it, we will receive only the limited profile data permitted by your social network's API and your privacy settings (typically email address and display name). We will not access friends lists, contact lists or content unless you explicitly grant permission.

3. How We Use Your Data

To create and manage your Account and provide the gambling services you request.
To process deposits, withdrawals, bonuses and game outcomes.
To verify your identity and age (KYC) under our anti-money-laundering and licensing obligations.
To detect, investigate and prevent fraud, money laundering, multi-accounting, bonus abuse and other prohibited conduct.
To comply with legal, regulatory and licensing obligations including reporting to the Curaçao Gaming Authority and Financial Intelligence Units.
To send service emails (account verification, withdrawal confirmations, security alerts).
To send marketing communications about bonuses, new games and tournaments — only if you have opted in.
To improve our website, games and service through analytics and aggregated reporting.
To respond to your support enquiries and resolve disputes.
To enforce our Terms & Conditions and protect our legal rights.

We do not sell your personal data to third parties. We share data only where necessary and only with parties bound by appropriate confidentiality and data protection obligations:

Payment processors (card acquirers, e-wallet operators, bank transfer providers, crypto payment processors) to process deposits and withdrawals.
Game software providers (Pragmatic Play, NetEnt, Evolution, Play'n GO and others) to deliver game outcomes and bonus mechanics.
KYC and identity verification providers to verify your documents.
Anti-fraud and AML monitoring services.
Live chat and email support platforms.
Analytics and marketing platforms (Google Analytics and similar) on an anonymised or aggregated basis where possible.
Regulators and law enforcement where legally compelled to disclose.
Professional advisers (lawyers, auditors, accountants) bound by confidentiality.

5. Your Rights

Under the UK GDPR and equivalent laws in other jurisdictions, you have the following rights:

Right of access — request a copy of the personal data we hold about you.
Right to correction — request that we correct inaccurate or incomplete data.
Right to deletion — request that we delete your data, subject to our legal and regulatory retention obligations.
Right to restriction — request that we limit how we process your data in specific circumstances.
Right to object — object to processing based on legitimate interests, including direct marketing.
Right to data portability — receive your data in a structured, machine-readable format.
Right to withdraw consent — withdraw consent for processing where consent is the legal basis.
Right to lodge a complaint — UK Players may complain to the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, email [email protected]. We will respond within 30 days.

6. How We Protect Your Data

256-bit SSL/TLS encryption on all data transmitted between your device and our servers.
Encrypted password storage (passwords are hashed and salted, never stored in plain text).
Two-factor authentication available on all Accounts.
Restricted internal access to personal data on a need-to-know basis with audit logging.
Regular vulnerability testing and security patching.
PCI-DSS compliant payment processing partners.
Continuous fraud and AML monitoring.
Secure server infrastructure with redundant backup.

7. Cookies

We use cookies and similar tracking technologies to operate the Casino, remember your preferences, analyse usage and deliver relevant marketing. The cookies we use fall into the following categories:

Strictly necessary — required for login, session management and security. These cannot be disabled without breaking core site functionality.
Functional — remember preferences such as language, currency and recently played games.
Analytics — help us understand site usage on an aggregated basis (Google Analytics and similar).
Marketing — track campaign performance and deliver relevant advertising. Only enabled if you opt in.

You can manage cookies via your browser settings. Disabling strictly necessary cookies will prevent the Casino from functioning correctly.

8. Data Retention

We retain your personal data for as long as your Account is active and for a reasonable period afterwards as required by our legal and regulatory obligations:

Account, transaction and KYC data: retained for at least five years after Account closure under anti-money-laundering regulations.
Marketing data: retained until you withdraw consent or opt out.
Cookies: retained for the periods specified in our Cookie Policy (typically 13 months maximum).
Live chat and email correspondence: retained for two years for support and dispute resolution purposes.

After the relevant retention period expires, data is securely deleted or anonymised.

9. Minors

The Casino is strictly for adults aged 18 or over. We do not knowingly collect personal data from anyone under 18. If we discover that an Account belongs to a minor, we close the Account immediately, void all wagers, refund any deposited funds to the original payment method and delete the personal data subject to any legal retention obligations. Parents who suspect their child has registered an Account should contact us immediately at [email protected].

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology or our business practices. The "Last Updated" date at the foot of this page will always show when the most recent version came into effect. Material changes will be communicated via account email at least 30 days before they take effect. Your continued use of the Casino after the effective date constitutes acceptance of the revised Policy.

11. Contact Us

General privacy questions: [email protected]
Subject access requests: [email protected] (mark "Subject Access Request" in the subject line)
UK regulatory complaint: Information Commissioner's Office, ico.org.uk, 0303 123 1113.
Operator address: Top Online Services Limited — full registered address available on request.